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FREQUENTLY ASKED QUESTIONS

BEFORE THE WEDDING

Q: How do I book you for my wedding?

A: Send us an email to check our availability and if we are available, we will send you a booking form to complete. We require a deposit along with a signed agreement to secure your wedding date.

Q: Can you hold my date for me?

A: Sorry, we can't take pencil bookings. To be fair to all of our couples we can't hold a date without a paid deposit and a signed agreement. All bookings are accepted on a first come, first served basis.

Q: How much deposit do you require and when is the final payment due?

A: We require a 25% non-refundable deposit to secure your booking. Final payment is due one month prior to the wedding date. We ask that, where possible, all payments are made on their due date and not prior. Payments made prior to their due date are considered final and are non-refundable.

Q: Are you vaccinated against Covid-19?

A: Yes, our photographers have been double vaccinated with the Pfizer vaccination against Covid-19.

Q: Are there any travel fees associated with weddings outside of the Gold Coast?

A: Our packages include all travel fees for weddings in the Gold Coast, Brisbane, Sunshine Coast, Tweed Coast and Byron Bay. Weddings outside these locations may incur a travel fee.

Q: If our wedding is postponed will we be able to use our deposit towards a future date?

A: We are happy to transfer your booking to a new date, without penalty, provided the new date is both available and within 12 months of the original booked date. We are unable to hold your deposit for open ended wedding dates.

Q: Is it possible to meet with our photographer before the wedding?

A: Of course, in fact we highly recommend it! At the very least you will meet both Colin and Tash a few weeks out from the wedding day to discuss your ideas and timeline for the day. It is preferable that this is done in person, though it can also be done via Skype.

ON THE DAY

Q: How many photographers will be at our wedding?

A: We bring two wedding photographers to every wedding we shoot

 

Q: What time do you start on the day?

A: Our start and finish time will depend on your timeline for the day and which package you choose. Our six hour package starts with your wedding ceremony and usually concludes with your first dance, most couples will book us from 3.00pm through to 9.00pm. Our ten hour package is designed to provide full day coverage, commencing at prep time and finishing with your first dance, for most couples that will see us start at 11.00am and conclude at 9.00pm.

Q: I have downtime between events on my wedding day. Does that count towards the total coverage time allocated?

A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the next venue, traveling to the next location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. 


Q: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. Our additional coverage charges are $300 per hour.

Q: How many hours do you suggest we set aside for our photo session?

A: Take a look at our suggested Wedding Photography Timeline to see a detailed breakdown of how much time you should put aside for your wedding photos. We suggest 40-60 minutes for your couple photos (plus travel time if we are going off site from your venue)

Q: Do you offer drone photography?

A: Yes we often use our drone to create epic wedding photos!. The use of drone is subject to weather conditions, council and aviation bylaws and permission from the venue co-ordinators. 

AFTER THE WEDDING

Q: How long does it take to receive my photos and wedding videos?

During the peak wedding season it can take up to 8 weeks to receive your final set of images.

Q: Do you deliver every image you shoot?

A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. 

Q: Do you touch up all the images in our final set of images?

A: Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves colour correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. 

Q: How do we receive our images?

A: Your images will be delivered via a private online gallery within 8 weeks of your wedding day. From the gallery you will be able to download all of your fully edited images in both high resolution, ready for printing,  and social size for online sharing. You are welcome to share your gallery with family and friends as you choose.

Q: What rights do I have to the digital prints?

A: You have the right to print and share your images online whenever you want. However, you may not sell your images for profit or commercially publish your images without the written consent of Macona Images.

Q: What size can we print our photos up to with our full resolution image download?

A: In most cases, you can print your photos up to 20×30" without any quality loss. 

Q: Do you provide the RAW files from the  wedding day?

A: Each of our packages come with high resolution image downloads. We do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. 

Q: Do you keep copies of my images incase I lose the files? 

A: There is a $250 charge for reloading your gallery after the event has been archived. We strongly suggest you make at least two copies of the downloads when you receive them from us.

Q: How long does it take to get my wedding album?

Production times vary, however, you can typically expect to receive your album 8 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some couples complete this within a month or two; others take over a year.